Cancellations happen for a myriad of reasons. If your order has not been processed, there is still time to cancel the order, no questions asked.
We ask you to please help us with the following:
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Do not cancel your order per email or voice mail message.
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Please speak with a company representative and ask for confirmation of the cancellation (toll free calls M-F 9am-5pm CST)
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Orders are not cancelled until a cancellation authorization number is issued.
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Orders are typically processed within 24-hours after payment is received, usually within the hour following receipt of payment.
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Find out if your order has already shipped. Some orders ship the same day or within 24-hours of payment and ordering. We are not able to stop shipments.
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If your order has already shipped and is in transit to your facility - you must accept the shipment. REFUSING a SHIPMENT typically results in double shipping charges.
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Shipping Costs are non-refundable if the order ships and you need to return it, all shipping charges are your responsibility.
- If your order has been processed (created, manufactured, etc.) there is a 25% restocking fee on all equipment.
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Orders which are cancelled AFTER customization of work has been done (welding, painting, etc.) or after they have been loaded for shipment on the truck, are charged a 25% restocking fee.