We ask all customers to understand that upon delivery of their equipment, truck drivers can only move the pallet/load to the tailgate of the trailer. The driver's legal obligation stops at this point of delivery. Commercial truck drivers are not obligated (paid/insured) to assist you with offloading your equipment once they have moved it to the tailgate of their trailer. Freight carriers do not offer this service. Liftgates can assist many customers to get the items off the trailer.
If you have a receiving warehouse complete with a dock and forklift, you are good to receive large, palletized freight. Please be sure to let us know when ordering as this will save on your shipping rates if you can receive at a dock and offload yourself!
However, you may be like many of our customers, such as a school, church or neighborhood HOA park, and you do not have a receiving warehouse/forklift. What then? Noah's is happy to work with your organization on how you can accept delivery and offload your items. In many instances we will suggest a LIFTGATE which generally helps with offloading equipment. Liftgates are an additional cost and must be requested at the time a freight quote is obtained. Liftgates allow the drive to lower items to the ground via a mechanical hydrolic-style liftgate on the back of the semi. In some instances if a pallet is too large, even a Liftgate will not do accomplish the job of getting an oversized pallet out of a semi-truck or trailer.
If it's determined your order requires freight delivery, your shipping address must be able to accommodate a large delivery truck. The shipping address must also be accessible and not have any truck-size restrictions, low hanging wires, or any type of road access which does not allow a semi truck to maneuver, back-up or turn around. Noah's can not be responsible for inaccurate or undeliverable shipping addresses. We must rely on our customers to know these details. Please call us if you need in determining if your address is accessible for a large-truck delivery.