Please read this section carefully.
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You have 30-days (thirty) from the date the equipment is received (signed and accepted) to return items which are returnable (not all items are returnable).
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All returns must be pre-approved in writing
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Attempting to return items without approval and preauthorization may result in rejection of return.
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Certain items may not be returned under any circumstances. See list of non-returnable items below.
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Items must be returned in original packaging and in good condition.
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Shipping and Handling charges are non-refundable
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A 25% restocking fee will be applied to all items being returned
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Additional 5% fee will apply to any customized equipment which received specific paint, welding, etc.
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You must call Noah's to receive an authorization number and obtain the Ship-To address/warehouse which will receive your return.
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Restocking charges and ALL freight charges, including freight to AND FROM your location, will apply to all returned items. These charges must be paid before return shipment is accepted.
NON-RETURNABLE ITEMS:
The following items or types of equipment DO NOT QUALIFY for a return/refund:
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Any equipment which has been installed by you or by our company
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Damaged, defective goods which have been replaced with the same item at no cost (swap)
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Promotion items which were provided free of charge
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Any order/equipment order which did not exceed $50
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Items returned without prior written authorization from Noah's Park & Playgrounds
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Items returned more than 30-days after delivery of the product(s) to your location
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Items attempting to be returned C.O.D. or freight collect
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Rubber mulch or wood mulch, or any loose-fill surfacing product
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Shade products including free-standing systems or attached to any play equipment
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Any order of products not considered a standard order (parts, partial pieces)