Please read this section carefully.

You have 30-days (thirty) from the date the equipment is received (signed and accepted) to return items which are returnable (not all items are returnable).
All returns must be pre-approved in writing
Attempting to return items without approval and preauthorization may result in rejection of return.
Certain items may not be returned under any circumstances. See list of non-returnable items below.
Items must be returned in original packaging and in good condition.
Shipping and Handling charges are non-refundable
A 25% restocking fee will be applied to all items being returned
Additional 5% fee will apply to any customized equipment which received specific paint, welding, etc.
You must call Noah's to receive an authorization number and obtain the Ship-To address/warehouse which will receive your return.
Restocking charges and ALL freight charges, including freight to AND FROM your location, will apply to all returned items. These charges must be paid before return shipment is accepted.

NON-RETURNABLE ITEMS:

The following items or types of equipment DO NOT QUALIFY for a return/refund:

Any equipment which has been installed by you or by our company
Damaged, defective goods which have been replaced with the same item at no cost (swap)
Promotion items which were provided free of charge
Any order/equipment order which did not exceed $50
Items returned without prior written authorization from Noah's Park & Playgrounds
Items returned more than 30-days after delivery of the product(s) to your location
Items attempting to be returned C.O.D. or freight collect
Rubber mulch or wood mulch, or any loose-fill surfacing product
Shade products including free-standing systems or attached to any play equipment
Any order of products not considered a standard order (parts, partial pieces)