If parts are missing or damaged from your order, please call us within 72-hours from acceptance of your shipment (preferably less than 72-hours). We will contact the manufacturer and report your damaged/missing claim as soon as we become aware of it per your call/email/digital images of damages. Manufacturers typically ship any missing parts at no charge to you.
If parts are damaged, please do your best to NOT WAIT 72-Hours. Call as soon as you have received the shipment and documented the damage by taking digital photos. Following 72-hours after receipt of a shipment, the manufacturer may not replace missing or damaged parts.
Please note: Noah's Park and Playgrounds, LLC is not the manufacturer of equipment and are not liable or responsible for any damages to equipment while in transit. We are happy to submit claims to the manufacturer and/or shipping company to have the damaged pieces replaced as soon as possible.