We work with you to keep you informed of when your delivery will arrive, via tracking information and estimated shipping dates.
Once your shipment arrives, we ask you - the customer - to take responsibility for the following:
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Before signing anything (accept shipment), please check to see that you have all the items listed on the Packing Slip(s)
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Accept smaller ground-courier size products via UPS at your front door.
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Count all pallets and items and be certain all documents match your count
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Acknowledge freight delivery personnel are not responsible to assist with offloading equipment
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Offload your own freight, hopefully having made prior arrangements for any heavy lifting
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Note and immediately notify Noah's of any shortages on the shipping documents
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Note and immediately notify Noah's of any visible damages to any part of the shipment
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Take photos of any damage(s) to the shipment, cartons, pallets, boxes, etc.
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Understand that if shortages and damages are not itemized and listed on the Shipping documents, and you sign the documents, YOU MAY NOT BE ABLE TO SUBMIT A CLAIM AFTERWARDS.
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Report any damages after unpacking which may not have been visible upon delivery (concealed damages).
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Understand CONCEALED damages must be reported to Noah's Customer Service 1-877-248-5444 (M-F, 9am-5pm CST) within 48 hours. If you open your crates, cartons, pallets days or weeks later and find concealed damages, you risk not being able to receive any assistance towards replacement from Noah's or the manufacturer.
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Acknowledge freight companies only allow 72-hours from receipt (signing for shipment) to report concealed damages.
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Take and submit digital photos sending these to Noah's immediately upon discovering any concealed damage
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DO NOT DESTROY ANY ORIGINAL SHIPPING CARTONS/PALLETS if you find damages of any kind. Often the cartons or shipping containers are key in determining how to avoid future damages to large equipment items.