General

Noah's will ask you to be responsible for the following items, many of which must be determined BEFORE your shipment leaves the manufacturer. The items which must be coordinated ahead of time:

• Disclose location type on final proposal, ie: residential, business, school, warehouse, etc. 
• Disclose if equipment delivery will require full size carrier or LTL delivery. Common carrier freight companies typically will not be able to deliver large, palletized equipment to residential locations or businesses with restricted parking lot access. Prior arrangements must be made before delivery.
• Be responsible for additional freight service charges: lift-gate, forklift, dock pick-up, 24-hour notice, etc.
• Fully inspect shipment upon arrival for any damages or product shortages. Many carriers have a 48 to 72 hour timeframe following delivery for recipient to notify them of any shortages or damage.
• Submit proof (via photographs) of any damages.
• Contact NPP within 48 hours following delivery if damages or shortages are found. Proof of damaged goods or shortages must be acknowledged per client's signature on freight company packing slip or bill of lading.
• Contact NPP to make prior arrangements such as a lift gate, fork lift, inside delivery, 24-hour notification, dock pick-up, etc.
• Pay any additional freight related charges incurred, other than original freight on final proposal. 
• Be responsible for contacting NPP in advance of delivery if shipping arrangements change after manufacturer has shipped products.

We ask all customers to understand that upon delivery of their equipment, truck drivers can only move the pallet/load to the tailgate of the trailer. The driver's legal obligation stops at this point of delivery. Commercial truck drivers are not obligated (paid/insured) to assist you with offloading your equipment once they have moved it to the tailgate of their trailer. Freight carriers do not offer this service. Liftgates can assist many customers to get the items off the trailer.

If you have a receiving warehouse complete with a dock and forklift, you are good to receive large, palletized freight. Please be sure to let us know when ordering as this will save on your shipping rates if you can receive at a dock and offload yourself! 

However, you may be like many of our customers, such as a school, church or neighborhood HOA park, and you do not have a receiving warehouse/forklift. What then? Noah's is happy to work with your organization on how you can accept delivery and offload your items. In many instances we will suggest a LIFTGATE which generally helps with offloading equipment. Liftgates are an additional cost and must be requested at the time a freight quote is obtained. Liftgates allow the drive to lower items to the ground via a mechanical hydrolic-style liftgate on the back of the semi. In some instances if a pallet is too large, even a Liftgate will not do accomplish the job of getting an oversized pallet out of a semi-truck or trailer.

If it's determined your order requires freight delivery, your shipping address must be able to accommodate a large delivery truck. The shipping address must also be accessible and not have any truck-size restrictions, low hanging wires, or any type of road access which does not allow a semi truck to maneuver, back-up or turn around. Noah's can not be responsible for inaccurate or undeliverable shipping addresses. We must rely on our customers to know these details. Please call us if you need in determining if your address is accessible for a large-truck delivery.

Yes we do! Look for this free shipping sticker on our products throughout our website!

Free Shipping is an attractive offer and appeals to everyone's inner bargain hunter and savy shopper. Who doesn't like to get a good deal these days?!

Noah's does offer free shipping on select items based on pre-arranged ordering with our manufacturers. Go to our Free Shipping Specials page on our website to browse our free shipping options! 

Please be aware that unexpected delivery charges during the delivery process do not apply to the free shipping offer and customers will be notified if situation occurs.  

'Call-Ahead Notification' is always available for any delivery for an additional charge. The charge varies per each freight carrier company. A Call-Ahead notification will help greatly if you need to have several people ready to offload items when they arrive. It also helps to be able to notify your receiving department that a shipment is coming in for delivery. Ask about this service if you need to prepare crews and staff ahead of time.

We are happy to work out multiple ship-to points for your orders. 

Many customers such as school districts, city parks departments, property management companies, developers, etc., often realize greater savings if ordering in large, bulk quantities. In this instance your orders may need to be shipped to different locations. Noah's will work hard to obtain the best freight rates possible for you. 

Please let us know when requesting quotes or bulk-rate orders, if your receiving point/address is a receiving warehouse/location. Freight sent to a receiving warehouse with a dock and/or forklift most often qualifies for lower freight rates. 

Freight delivered directly to a school, church, neighborhood or difficult delivery points are classified at higher shipping rates per all carriers.

We work with you to keep you informed of when your delivery will arrive, via tracking information and estimated shipping dates.

• Once your shipment arrives, we ask you - the customer - to take responsibility for the following:
• Before signing anything (accept shipment), please check to see that you have all the items listed on the Packing Slip(s)
• Accept smaller ground-courier size products via UPS at your front door.
• Count all pallets and items and be certain all documents match your count
• Acknowledge freight delivery personnel are not responsible to assist with offloading equipment
• Offload your own freight, hopefully having made prior arrangements for any heavy lifting
• Note and immediately notify Noah's of any shortages on the shipping documents
• Note and immediately notify Noah's of any visible damages to any part of the shipment
• Take photos of any damage(s) to the shipment, cartons, pallets, boxes, etc.
• Understand that if shortages and damages are not itemized and listed on the Shipping documents, and you sign the documents, YOU MAY NOT BE ABLE TO SUBMIT A CLAIM AFTERWARDS.
• Report any damages after unpacking which may not have been visible upon delivery (concealed damages).
• Understand CONCEALED damages must be reported to Noah's Customer Service 1-877-248-5444 (M-F, 9am-5pm CST) within 48 hours. If you open your crates, cartons, pallets days or weeks later and find concealed damages, you risk not being able to receive any assistance towards replacement from Noah's or the manufacturer.
• Acknowledge freight companies only allow 72-hours from receipt (signing for shipment) to report concealed damages.
• Take and submit digital photos sending these to Noah's immediately upon discovering any concealed damage
• DO NOT DESTROY ANY ORIGINAL SHIPPING CARTONS/PALLETS if you find damages of any kind. Often the cartons or shipping containers are key in determining how to avoid future damages to large equipment items.

If parts are missing or damaged from your order, please call us within 72-hours from acceptance of your shipment (preferably less than 72-hours). We will contact the manufacturer and report your damaged/missing claim as soon as we become aware of it per your call/email/digital images of damages. Manufacturers typically ship any missing parts at no charge to you.

If parts are damaged, please do your best to NOT WAIT 72-Hours. Call as soon as you have received the shipment and documented the damage by taking digital photos. Following 72-hours after receipt of a shipment, the manufacturer may not replace missing or damaged parts.

Please note:  Noah's Park and Playgrounds, LLC is not the manufacturer of equipment and are not liable or responsible for any damages to equipment while in transit. We are happy to submit claims to the manufacturer and/or shipping company to have the damaged pieces replaced as soon as possible.

Your equipment is backordered and now what?  Items may be backordered by the manufacturer, however we make every effort possible to inform you of this information, and give you the backorder fulfillment date(s).

We do ask if you will take the responsibility to cancel any backordered items if you wish to cancel the order versus waiting for fulfillment. If you do not let us know you wish to cancel the backordered item(s), the items will ship when in stock. If your backorder item ships, regardless of the date, and you did not cancel the order with us at Noah's, you must then follow our return policy

We are not able to offer discounts for late deliveries. The products we offer generally ship in the specified 'available' time frame listed on our website. We do our best to give you an 'estimated ship date' when we send an order confirmation. Please keep in mind this is an 'estimated' date. Noah's does not have control over any of our manufacturer's shipping departments or arrangements.

Please read this section carefully.

• You have 30-days (thirty) from the date the equipment is received (signed and accepted) to return items which are returnable (not all items are returnable).
•  All returns must be pre-approved in writing
• Attempting to return items without approval and preauthorization may result in rejection of return.
• Certain items may not be returned under any circumstances. See list of non-returnable items below.
• Items must be returned in original packaging and in good condition.
• Shipping and Handling charges are non-refundable
• A 25% restocking fee will be applied to all items being returned
• Additional 5% fee will apply to any customized equipment which received specific paint, welding, etc.
• You must call Noah's to receive an authorization number and obtain the Ship-To address/warehouse which will receive your return.
• Restocking charges and ALL freight charges, including freight to AND FROM your location, will apply to all returned items. These charges must be paid before return shipment is accepted.

NON-RETURNABLE ITEMS:

The following items or types of equipment DO NOT QUALIFY for a return/refund:

• Any equipment which has been installed by you or by our company 
• Damaged, defective goods which have been replaced with the same item at no cost (swap) 
• Promotion items which were provided free of charge 
• Any order/equipment order which did not exceed $50 
• Items returned without prior written authorization from Noah's Park & Playgrounds 
• Items returned more than 30-days after delivery of the product(s) to your location 
• Items attempting to be returned C.O.D. or freight collect 
• Rubber mulch or wood mulch, or any loose-fill surfacing product 
• Shade products including free-standing systems or attached to any play equipment 
• Any order of products not considered a standard order (parts, partial pieces)

Cancellations happen for a myriad of reasons. If your order has not been processed, there is still time to cancel the order, no questions asked.

We ask you to please help us with the following:

• Do not cancel your order per email or voice mail message.
  

• Please speak with a company representative and ask for confirmation of the cancellation (toll free calls M-F 9am-5pm CST)
  

• Orders are not cancelled until a cancellation authorization number is issued.
  

• Orders are typically processed within 24-hours after payment is received, usually within the hour following receipt of payment.
  

• Find out if your order has already shipped. Some orders ship the same day or within 24-hours of payment and ordering. We are not able to stop shipments.
  

• If your order has already shipped and is in transit to your facility - you must accept the shipment. REFUSING a SHIPMENT typically results in double shipping charges.
  

• Shipping Costs are non-refundable if the order ships and you need to return it, all shipping charges are your responsibility.
  

• If your order has been processed (created, manufactured, etc.) there is a 25% restocking fee on all equipment.

• Orders which are cancelled AFTER customization of work has been done (welding, painting, etc.) or after they have been loaded for shipment on the truck, are charged a 25% restocking fee.

We work with numerous freight carriers to obtain the best freight rates/terms possible. This approach fits with our company philosophy - giving our customers the best prices, even when it comes to freight.

The majority of our equipment will ship palletized freight on a large semi-truck or trailer.

Some smaller items are shipped UPS-ground. Pallets can range in size such as 4' x 4' x 4' (an average pallet size) to much larger, extended or oversized pallets ranging in size from 8' to 16' long. Oversized pallets are typically 6' wide/tall.  Large play structures arrive on oversized pallets.